RETURNS
----
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@evolution-cycles.je.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@evolution-cycles.je and send your item to: Liberty Wharf La Route de La Liberation, St. Helier, Jersey JE2 3NY, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Liberty Wharf La Route de La Liberation, St. Helier, Jersey JE2 3NY, United Kingdom.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our Website Cookies Policy
A cookie is a small file of text that we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our system to recognize you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visitwww.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognize your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analyzing anonymized data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn howto removecookies set on your device.
There are two types of cookies you may encounter when using Evolution Cycles :
First-party cookies: these are our cookies, controlled by us, and used to provide information about usage of our site.
Third-party cookies: these are cookies found in other companies' internet tools that we are using to enhance our site, for example, Facebook or Twitter have their cookies, which are controlled by them.
First party cookies
*Evolution Cycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavor to let you know before we store a cookie on your computer.
Our Own PERSISTENT cookies
| Name | Purpose | Typical content |
|---|
| _Session | This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example, your username when logging in, or your preferences when browsing our website. | It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by Evolution Cycles website
| Name | Purpose | Expires |
|---|
ASP.NET_SessionId
HttpReferer
Referer
dd_object | These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link or an article about us. | Expires on exit |
Third-party cookies
We use a number of suppliers who may also set cookies on their websites on their behalf. Evolution Cycles do not control the dissemination of these cookies. You should check the third-party websites for more information about these.
| Provider | Name | Purpose | More Info |
|---|
| Google Analytics | _utma
_utmb
_utmc
_utmz | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. They do not contain any personally identifiable information. | Google Privacy policy |
| Add This | _atuvc | The _atuvc cookie is created and read by our JavaScript on the client side to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. | Add This privacy |
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01534736370 or via our Contact Us page link at the top of the page.